top of page

Terms & Conditions

NUNA REFORMER PILATES

Last updated: 15 December 2025
These Terms and Conditions ("Terms") apply to all classes, sessions, memberships, packages, products, and services provided by Nuna Reformer Pilates ("the Studio", "we", "us", "our"). By booking, purchasing, or participating in any service offered by the Studio, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
We reserve the right to amend these Terms at any time. Updated versions will be published on our website and will take effect immediately upon publication. Continued use of our services constitutes acceptance of the revised Terms

1. BOOKINGS & RESERVATIONS

1.1 All classes and private sessions must be booked in advance via our website, booking application, or studio reception and are subject to availability.
1.2 The Studio reserves the right to cancel or reschedule any class or session due to low enrolment, instructor unavailability, safety concerns, or unforeseen circumstances.
1.3 Participants must cancel bookings at least 24 hours prior to the scheduled class start time to avoid loss of credit or payment.
1.4 Late Arrivals: Participants who arrive late will lose the class. Late arrivals will not be permitted to join the class for safety and operational reasons. No refunds, credits, or rescheduling will be provided.

2. CANCELLATION & REFUND POLICY

2.1 Participant Cancellations
Participant cancellations made less than 24 hours before a scheduled class may result in the loss of class credit or payment.
2.2 No-Shows
Missed classes without prior cancellation are non-refundable and cannot be rescheduled.
2.3 Medical & Personal Circumstances
All cancellations are treated the same, regardless of reason, including illness, injury, or other personal circumstances. Exceptions may be considered at the sole discretion of the Studio and are not guaranteed.
2.4 Studio Cancellations
In the event the Studio cancels a class or session, participants will receive either a class credit or a refund, determined at the Studio’s discretion.
2.5 Refunds & Administrative Fees
Refunds for memberships, long-term packages, or other purchases are not guaranteed. Any approved refunds:

  • Are assessed on a case-by-case basis

  • May include administrative fees

  • Will be processed to the original payment method only

3. MEMBERSHIPS & CLASS PACKAGES

3.1 All memberships, class packs, and private sessions are non-transferable, unless expressly approved in writing by the Studio.
3.2 Memberships and class packs may include strict expiry dates. Unused classes do not carry over beyond the expiry date.
3.3 Once expired, memberships and class packs become invalid and non-refundable, with no extensions or credits provided.
3.4 Membership pauses may be granted only at the Studio’s discretion, including for holidays or injury. Approval is not guaranteed and conditions may apply.

4. INTRODUCTORY OFFERS & PROMOTIONS

4.1 Introductory offers, trial classes, and promotional deals are non-refundable, one-time only, and may not be transferred, exchanged, or redeemed for cash.
4.2 Promotional terms may vary and will be communicated at the time of offer.

5. PAYMENTS & PRICING

5.1 Payment is required at the time of booking unless otherwise agreed in writing.
5.2 Prices are subject to change without notice. Current pricing is available on our website or booking platform.
5.3 Failed or declined payments may result in suspension of bookings or memberships until outstanding amounts are settled.
5.4 Chargebacks or payment disputes initiated without prior contact with the Studio may result in account suspension and loss of booking privileges.

7. ASSUMPTION OF RISK & LIABILITY

7.1 Participation in Pilates involves inherent risks, including risk of personal injury.
7.2 By attending classes, participants voluntarily assume all such risks.
7.3 To the maximum extent permitted by New Zealand law, Nuna Reformer Pilates, its owners, instructors, employees, and agents are not liable for any injury, loss, damage, or expense arising from participation in classes or use of the Studio facilities.
7.4 Participants acknowledge and consent to instructors using tactile cueing or physical adjustments for instructional and safety purposes.

8. STUDIO CONDUCT & CONDITIONS OF ENTRY

8.1 The Studio reserves the right to refuse entry or remove any person behaving in an unsafe, disruptive, aggressive, or inappropriate manner.
8.2 Participants are encouraged to arrive at least 5 minutes before class. Early departures are discouraged as they disrupt other participants.
8.3 Smoking is prohibited in and around the Studio.
8.4 Mobile phones must be on silent during classes unless required for emergencies.

9. PERSONAL PROPERTY

9.1 The Studio is not responsible for lost, stolen, or damaged personal belongings brought onto the premises.
9.2 Storage facilities are provided for convenience only and are used at the participant’s own risk.

10. PRIVACY

10.1 Personal information collected by the Studio is handled in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy.
10.2 Photos or videos taken during classes will only be used with prior participant consent.

11. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of New Zealand. You submit to the non-exclusive jurisdiction of the New Zealand courts.

By booking a class, purchasing a membership, or attending sessions at Nuna Reformer Pilates, you confirm that you have read, understood, and agreed to these Terms and Conditions, in Christchurch, New Zealand.

bottom of page