Question 1

Do I need a memebership to book a class?

Accepted Answer

Yes, An active membership or class plan is required to book a class at Nuna Reformer Pilates. This helps us manage class sizes and provide a consistent, high-quality experience for all clients.

Question 2

Where is Nuna Reformer Pilates located?

Accepted Answer

Nuna Reformer Pilates is located in New Zealand. Full location details and contact information can be found on our website.

Question 3

How do you protect my personal information?

Accepted Answer

We take privacy seriously. All personal information is handled in accordance with the Privacy Act 2020 (NZ). Please refer to our Privacy Policy for full details.

Question 4

Is Reformer Pilates suitable for beginners?

Accepted Answer

Yes. Reformer Pilates is suitable for beginners, as exercises can be modified to match your fitness level and goals.

Question 5

How many people are in each class?

Accepted Answer

This studio is capable for 2 machines to keep the experience private and more personalized

Question 6

What is Reformer Pilates?

Accepted Answer

Reformer Pilates is a low-impact, full-body workout performed using a specialised Pilates reformer machine. It focuses on strength, flexibility, posture, and core stability while being gentle on the joints.

Question 7

Do I need experience to attend classes at Nuna Reformer Pilates?

Accepted Answer

No experience is required. We welcome beginners and experienced clients alike. Our instructors provide guidance and modifications to suit all fitness levels.

Question 8

How do I book a class at Nuna Reformer Pilates?

Accepted Answer

All classes must be booked in advance through our website. Class availability is limited, so we recommend booking early to secure your spot.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours before the scheduled class time. Cancellations made less than 24 hours before the class may result in the loss of the class credit or payment. Missed classes are non-refundable.

Question 10

What happens if I arrive late to a class?

Accepted Answer

Late arrivals are not permitted to join the class for safety reasons and will lose the class credit. No refunds or rescheduling are provided for late arrivals.

Question 11

Are memberships and class packs refundable?

Accepted Answer

Memberships, class packs, and long-term purchases are non-refundable and non-transferable. Any refunds, if approved, are issued at the studio’s discretion and may include administrative fees.

Question 12

Do class packs expire?

Accepted Answer

Yes. All class packs have a strict expiry date. Unused classes do not carry over past the expiry date and are non-refundable.

Question 13

Can I pause my membership?

Accepted Answer

Membership pauses may be approved at the studio’s discretion for reasons such as injury or holidays. Approval is not guaranteed and conditions may apply.

Question 14

What should I wear to Reformer Pilates?

Accepted Answer

Please wear comfortable activewear that allows free movement. Grip socks are required for hygiene and safety. Grip socks are available for purchase at the studio if needed.

Question 15

Is Reformer Pilates safe if I have an injury or medical condition?

Accepted Answer

Participants must disclose any injuries, medical conditions, or limitations before attending class. Pilates may not be suitable for everyone, and we recommend consulting a healthcare professional before starting.

Question 16

Do you offer prenatal or postnatal Pilates?

Accepted Answer

Yes, we offer specialised pre- and postnatal Pilates options. Medical clearance is required before attending these classes.

Question 17

What happens if Nuna Reformer Pilates cancels a class?

Accepted Answer

If the studio cancels a class, you will receive either a class credit or a refund, determined at the studio’s discretion.

Frequently asked questions