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Privacy Policy
Nuna Reformer Pilates®
Nuna Reformer Pilates® is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
By enrolling in or using our classes, services, activities, website, or applications, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services. If you have any questions, please contact us using the details provided at the end of this policy.
We may update this Privacy Policy from time to time. Any changes will be published on our website, and continued use of our services will be taken as acceptance of the updated policy.
In this policy, “we”, “us”, or “our” refers to Nuna Reformer Pilates®.
Scope of This Policy
This Privacy Policy applies to personal information collected through:
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our website
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registrations, memberships, and applications
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participation in classes, services, or events
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communications with us via phone, email, website forms, social media, or other online platforms
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any other interaction where personal information is provided to us
Personal Information We Collect
“Personal information” has the meaning given in the Privacy Act 2020 and includes information that identifies or could reasonably identify you.
The personal information we collect may include:
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your name, age, email address, phone number, and address
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booking and attendance records
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communications and interactions with us
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device, browser, or network information
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location data
You are responsible for ensuring that the information you provide is accurate, complete, and up to date. If information provided is incomplete or incorrect, we may be unable to provide certain services or approve memberships until accurate details are supplied.
If we need to collect information about you from a third party, we will discuss this with you where required.
We do not collect personal information simply from browsing our website, although cookies may be used as described below.
Why We Collect Personal Information
We collect personal information to:
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deliver our classes, services, and products
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manage memberships, bookings, and renewals
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communicate with you and respond to enquiries
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Verify identity and contact details
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personalise your experience with us
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send newsletters, updates, promotions, and event information
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process payments and recover outstanding fees
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maintain safety and security for members and staff
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improve our website, services, and customer experience
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meet legal, regulatory, and compliance obligations
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Detect and prevent fraud or misuse of services
If Personal Information Is Not Provided
Providing personal information is optional; however, without certain details, we may not be able to: provide requested services or products, approve memberships or class bookings, register you for events or programs, tailor communications or content to your preferences
How We Collect Personal Information
We collect personal information when:
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you provide it directly to us
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you communicate with our staff
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you use our website, apps, or booking systems
Use of Cookies
Cookies are small files stored on your device that help improve your browsing experience.
We use cookies to:
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analyse website usage and traffic
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understand customer preferences
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improve website functionality and content
Our website may use tools such as Google Analytics, Google Tag Manager, Google ID, and WordPress services. These tools do not collect personally identifiable information. You can manage or disable cookies through your browser settings.
Communications From Us
We may contact you about:
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your membership or bookings
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service updates and changes
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promotions, events, and special offers
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surveys and newsletters
By providing your contact details, you consent to receiving these communications. You can opt out at any time using the unsubscribe link or by contacting us directly.
Disclosure of Personal Information
We may share your personal information:
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with staff, contractors, or service providers who need it to perform their duties
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with third-party systems used to operate our business (such as booking or payment platforms)
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where required or permitted by law
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with your consent
Some service providers may be located outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are met in accordance with the Privacy Act 2020.
Security of Your Information
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. While we strive to safeguard your data, no online system can be guaranteed to be completely secure.
We do not store credit or debit card details. Payments are processed securely through third-party providers such as Stripe and GoCardless, which have their own privacy policies.
Accessing and Correcting Your Information
You have the right to request access to, or correction of, the personal information we hold about you. Members may also update their details through their online account.
To make a request, please contact us using the details provided below.
Third-Party Information
If you provide personal information about another individual, you confirm that you have their consent and that the information is provided in accordance with the Privacy Act 2020.
Staff Access and Responsibility
Access to personal information is restricted to authorised staff who require it for legitimate business purposes. Unauthorised access or use is not permitted.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
Updates to This Policy
This Privacy Policy may be updated periodically. The most current version will always be available on our website.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact Nuna Reformer Pilates® using the contact details listed on our website.
info@nunareformerpilates.co.nz
0274641052
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